This was my second time eating at the restaurant and both times were disappointing. As a student attending GCU, having a restaurant off-campus that we can use dining dollars at is extremely convenient. However, this trip in particular to the restaurant was quite appalling. First of all, my friend and I ordered the tortilla soup which came to us lukewarm due to the fact that it sat in the window for 10 minutes prior to being served. When we told the waitress she took them and told us they would fix it. After about 30 minutes of waiting, we finally got our soups back still boiling and scorching hot where it was not even edible because of how hot the soup was. From what I know, this issue should have been dealt with immediately instead of making us wait an additional 30 minutes. I also saw staff be a little disrespectful in the fact that we said our soup was lukewarm. With a kitchen open to the view of the customers, I expected them to be more professional about the situation. This department is in the hospitality industry where the customer is always right. I should never, as a guest, see employees annoyed about a complaint I may have. What was even more appalling is that I saw the chef wiping his nose with his hand as he was touching my food. I was completely disgusted and shocked. This restaurant needs a lot of improvement before it can get to its full potential.