I signed up for a monthly service a couple months after they opened their doors. I had a couple issues which caused me to cancel - They (the customer service manager and also the location owner) both reached out to me and listened to my issues and did everything they could to resolve them.
This is a service business and while I thought I was getting bad service at one point, they went above and beyond by asking for my input and going the extra mile to hear me. I am going to give them another chance simply based on their ability to listen and willingness to solve my issue.
You should try them out sign up for monthly service - it's worth it based strictly on how much they care about their customers.