I made an appointment for a Friday at lunch and I'm so glad I did because when I showed up the place was packed! I let them know I had scheduled an appointment, they had me select my color and off I went to a chair for my pedi. The water was great and was the perfect temp. There was no chit chat or communication (I have no complaints) my girl sat down and got right to work on my pedi. She was very good and very fast, I was in and out of there in about 35 minutes. It's a little pricey for my budget but did just fine in a pinch!