I had a problem with a coolant leak on the top of my 2008 Ford Expedition engine. I had had my AC repaired a year earlier at this shop without concern so I when to Greulich's on Ray Road again to have them provide me with an estimate to repair the coolant leak.
I arrived about 4 PM on a Weds and explained the problem. With little discussion, the Service Writer (Kelly15) took my keys to have a mechanic "take a look". There was no discussion about any fees to get an estimate.
About 45 minutes later, I was presented with an estimate of $1,558.93 to have a couple hoses replace and to remove and replace the engine intake manifold. I was dumbfounded because it was obvious that the hose was leaking at some of the manufacturing joints and spraying down on the engine. I challenged the Service Writer and said I didn't think the manifold was the problem. He assured me that his "Master Certified" mechanic confirmed the need of manifold replacement.
In disbelief, I said that I would have to have another garage provide me with an estimate before proceeding at which time, I was asked to pay $58.50 plus tax for the mechanic's time. Bull S!, I was never advised that an "estimate" came with a $58,50 shop bill. With a firm (read LOUD) voice, I said "I'm not paying your bill" and my vehicle was returned to me.
Long story short, I purchased the replacement hose assembly from a retail automotive store and the necessary antifreeze to replace the hose. After 200 miles, I observe no additional leakage. Total repair cost in parts was $139.95 and a couple of hours of my time. Total SAVINGS to me $1,418.98.
It goes without a second thought that I will not be using Greulich's services and will have reason to tell others why I have reached my decision.