The only reason they get one star is the nice lady at the counter. If wasn't for her, they would get none at all. I was a customer of Prime Cable for years. Cox was GREAT when Steve Schorr was with them. They used to care about customer service. Now they have taken The Comcast route, and just want to stick it to people whenever they can. I have had several addresses, and NEVER been charged an installation fee. $60! And these people think I am going to trust them again when they didn't tell me in the first place. So much for being a loyal customer. I had a contract for 1 year in Tucson with Cox. They said they would transfer my service to Las Vegas. I am now paying about $20 per month, and Cox charged me $60! What a joke! I almost "bundled" my services with them. Forget TV! Forget Cox! A loyal 30 year customer means nothing to them. No wonder so many companies are going out of business. It's either a bad boss, bad customer service, or a combination of both.