If I could give it zero starts, I could. I went in for an upper lip wax and everything about it went poorly. The woman double dipped into the wax. This is absolutely unhygienic as the wax gets used for other customers. The technique used was also very bad. What should've been a relatively painless process got turned into something more painful. She pulled the wax strip in the wrong direction after being unable to pull it up against the grain. My skin has been left more irritated than it ever has before. This was my first and last time here. I won't be coming back.