Service:
Majority of the staff only spoke Mandarin, so I had some problems communicating with them. They also seem like new hires, and didn't get enough training.
Ambiance:
Not you typical Asian hotpot setting. The decor is more modern, but the seating is a bit tight. There's hardly any table space left after getting your hotpot dish.
Food:
This is not your typical AYCE or a la carte hotpot joint. You get a preset individual hotpot of your choice from the menu. There are limited options, and the ingredients are your regular hotpot items just precooked for you, which kills the fun of going to hotpot. What really bothered me was the fact that they used gel cans as fuel. You couldn't control the temperature, and as you eat the pot gets overheated and spills over. At that price point and limited options, I rather just go to an AYCE hotpot restaurant.