Me & my friends have never done rock climbing before but have always wanted to. We finally did & it was an awesome experience! The lady at the desk was very corteous & helpful to us, beginners. At first, the climbing was very intimidating since I don't do very well with heights. I didn't want to let go at first to go down but it all came down to trusting my friends with my life as I go down. Lol. True enough, constantly climbing & going down desensitize you, so that took off most of the fear in the process. We'll definitely be back! It's such a good work-out & it's so much fun!