I've been going here for about 5 years, but I think it's finally time to make a change. I started going here because it used to be convenient, close to my office, but then my office location moved and now it's over 20 - 30 min to get here. They've always accepted my insurance and they have a good selection of glasses that I've been happy with over the years. The service is terrible though. The only reason I keep going here is because I genuinely enjoy my eye doctor, Dr. Charles Kesner. He's truly enjoyable, friendly, shares helpful information and suggestions for eye care, etc. That should truly be the most important part, but unfortunately I have just had a series of terrible experiences with the salespeople there that I've just gotten fed up and can't do it any longer.
As one of many examples: I had to go around and around with them to get the right contacts - the first time, a different brand than I wanted was ordered. I had an allergy to the contacts and had to return them. Then the wrong prescription came in, then I had to come back for another exam, then come back to pick up a new box, then come back for who knows what?! I don't live near Tempe - all of this was majorly inconvienent, and when I was finally promised that the order was correct and in after several weeks of this, I was getting ready to leave on a long trip out of town - I went to the office and they still weren't there. So I had to drive all the way up to north Scottsdale to their other office to get them, and when I went in after calling first and being assured they were there, the staff couldn't find the contacts i needed. Several irritated phone calls between stores (and lots of gas money), the contacts were finally found. Not a happy customer though!