We are huge fans of Metro in Vegas, they score high marks across the board...at all levels which encompasses their very friendly host, staff and of course their food is the best!!
This location "fell short" :( ...first impression is the last & the host tonight did not even acknowledge us when we entered the restaurant. What happen to "welcome, good evening" she did not even express a happy smile. BAD! We felt awkward, to say the least. She seems unhappy to be there and it effected our initial impression on this particular Metro location.
Not sure what management is thinking to place a greeter (host) with no inclination to welcome it's patrons. :( NOT BUENO!
Our server was very accommodating and serviceable ...although my cheddar & ham sandwich had a terrible appearance as the slice of cheese was hard and looked awful. Server took it back & had it melted, much better albeit would never order again.
My husband enjoyed his chicken & waffles, Vegas location had a tastier fried chicken. Not sure what is going on at this location ...it's under par in comparison to the Vegas location which is a bummer as I live in NC (at this time) not Vegas.
The manager checked in on our table which was nice .....overall we were bummed as we were expecting a similar experience like we had in Vegas.
*NOTE
I believe it's lack of training and/OR this individual is just not cut out to run front of house. Everyone wants to feel welcomed irregardless of how good the food may be.