My girlfriends and I had a staycation this weekend at The Biltmore. I have never stayed at the Biltmore and had a nice experience. When we checked in the front desk offered us two options: an older room in the main building or a newly updated room with a patio. Ummm....the newly decorated room, please. The room was beautiful and the beds were awesome. I am very picky when it comes to beds in hotels and they were extremely comfortable. We drank and ate poolside at the Ocotillo pool. BILTMORE MANAGEMENT, you must know that Eric, the bartender, made our visit!! He was so sweet and attentive to our needs and others at the pool. He was suppose to be off at 4pm, but stayed longer to continue servicing the busy pool. He was still there at 5pm when we left the pool, but he didn't seem to mind staying late. Smile on his face and sincerity in his voice he continued to service the pool guests. This is how all of your employees should be. We returned to our room later in the evening to find a bottle of prosecco and a card from Eric thanking us for visiting the pool! It made our day knowing that he enjoyed our company as much as we enjoyed his! He went above and beyond to make us feel special. Thank you Eric!