Having dined here before I was disappointed by my recent dining experience. We first commented that the restaurant was freezing and the waiter sternly commented "the heat is on ...". We found hair in 3 of 4 of our dishes and politely told the waiter only to be told that "it happens". There was never an offer to order something else or for our meal to be discounted to any extent. We had one last dish and the waiter said "should I cancel the last dish ... there might be hair". The bill came without anything taken off.