Don't do it. I promise you will regret switching to Centurylink. I don't even have the energy to relay all the drama and problems I have had with them since switching from Cox. TERRIBLE is too nice a word for their customer service. I am moving out of state and needed to cancel my home phone which was the last thing I still had with them (I dropped the internet several months back as it was useless). I kept the phone because they cut the cable phone line when they installed theirs, and I was told I couldn't keep my number if I went back. I was gleeful calling to disconnect thinking they could never annoy me again. Then they tell me there is a $16 disconnect fee. I have moved a dozen times and NEVER been charged to disconnect a home phone by any other company. Just another example of their terrible business practices.