I will be the first person to admit that I thought the food (calzone) that I had eaten here on previous visits was good. However, the customer service is terrible. I feel like the customers that come and eat are an after-thought. They have a dining area - there isn't a wait staff...you order and pay at their counter. You are given a number for your table and your food is brought out by someone from the kitchen. The food comes out as it is cooked (which is fine) - so, members of your group may get their meals 10 minutes before other members of your group. Now - the issue is when there is a problem with an order. If you get the wrong meal delivered to your table - your experience will likely take a nasty turn downhill. During our last visit - I was brought something that was clearly overcooked - and it was sent back. I was then brought something I didn't order - the food was prepared incorrectly and I was made to feel like it was my fault. I was given a refund...they did everything they needed to do - but, I never ate. There were no apologies, there was no - 'let's make it right' but, there was a lot of attitude.
If the kitchen is too busy preparing delivery orders that you cannot take care of the people in the dining room - maybe something should change. We won't be back - which is unfortunate. Maybe if you order delivery...you'll be treated better,