I used Scotts Flooring a year ago to put in new hardwood floors throughout my house. From the start things ran smoothly. They gave me a fair quote and showed up on time to all appointments. The floors went in smoothly and looked great. Why the two stars? Well the job was never really finished. We had Scotts take out about two inches thick of satillo tile and repaced with hardwood flooring. We have a fireplace with same flooring. They took it out for us as well and replaced it with a different tile that matched the floors. The replacement tile had very sharp edges and i have a baby so I asked them to round the edges or something. They said they had done all that was paid for and washed their hands of the issue. Which was true, the fireplace was not included in the original quote and i told them I would pay to have it completed well, but I think they had other projects to move onto and were done with me. After several no return calls i gave up and sought my own solutions. On top of that the installer left several gaps in the flooring between the cabinets and the wood. They came in to fix it, but their fixing the gap looked messy and they still missed lots of spots that were never completed. I eventually gave up trying to get their help. They had their money and were done with my needs. My floors looked great and if you're not taking out two inches worth of satillo tile you probably won't have the gap issues we had and they'll probably do a good job. If you're replacing satillo, really do your research and do not pay in full until you've gone over every single crack in the floor.