I was very impressed with the whole process and the staff is very friendly and professional. Took my dog there for dental cleaning. When I arrived, the vet dentist met with me in a private room to explain process. They called me to let me know procedure was done. When I arrived to pick up dog, I again was met by a tech who handed me a color photo of before and after pictures, gave me coupons and a gift card. Again, very professional and friendly. I would recommend this animal hospital to anyone and will intend to return if I need any pet services.