"Freaky Fast" and "Subs so fast you'll Freak" That's their corporate slogan, keep that in mind. Ordered online. The order confirmation e-mail after I pay in full now reads 45 minutes ago. Just got my sub.
I am ok with everything mentioned above. Things happen. Ingredients, drivers, maybe accidents even (hopefully not), but when I called 35 minutes into the order I got no explanation over the phone. If your entire slogan is based off of speed, at the very least apologize over the phone when I call and ask why my sub is 35 minutes late. No apology, monotone voice, no reason for why, just "it's on the way". Great thanks.
Only reason I am giving 2 stars is because the guy who delivered it was very polite both over the phone when he called to say he was downstairs and in person.