When I went in to have a new mirror installed in my car after an accident, the service manager, Scott, told me that I hadn't been in for service in two years. Well, Scott, there's a reason for that. The customer service provided by both your parts and service department is abysmal. Case in point:
I called in to make an appointment for service. I was not asked if I needed the part. When I arrived for the appointment, my name wasn't in the computer, and there was no appointment scheduled for me.
The parts department proceeded to sell me the wrong part, so I had to go back, order the correct part, and have the money refunded to my credit card.
I never received a call letting me know that the part was in stock. When I mentioned to the employee working at the parts counter that because of this, I would hesitate to buy another car from Peoria Nissan, his reply was "I can understand that." No attempt to apologize or promise to rectify the situation in the future.
I went to the service desk, and asked them to please put the mirror in. I told the guy there that I had been promised twice, both in person and over the phone, that it would only take a minute to insert the new mirror and that it could be done without an appointment. I was told, rather rudely, by a member of the service department staff, that he wouldn't install the mirror, because he wouldn't be responsible if the part was damaged. When I expressed my frustration with the "atrocious" customer service I had experienced, he proceed to tell me that he "wouldn't be attacked", and that I hadn't talked to him previously. When I asked to just make an appointment, he continued to argue with me. I decided to just take the mirror, and have it installed elsewhere.
This is not the first time I have had a bad experience with Peoria Nissan, but it will certainly be the last.