In the past I have been fairly satisfied with service, but as of lately not so much. Several times now my gel nails have chipped just two or three days after my manicure. I realized this is happening because once they but the topcoat on and UV dry it, they go back and file them again on the tips. That files off the sealed UV coat. So they will chip off. I also took a friend last time. She has BEAUTIFUL long, natural nails. One had broken so she asked for a tip on that one nail. The tech started filing her nails and ended up making two nails REALLY short to match the broken one. My friend was really displeased. Then the tech touched her nail while the paint was wet. Instead of starting over, she just painted over it. I will look for a new place.