I brought my poodle in for grooming and specifically asked for a teddy bear cut, and most importantly to not shave his face. My instructions were completely ignored and no apologies were made when I pointed this out.
A few months later, I brought him in again just for nail trimming. He came back with a bleeding nail (they cut to the quick) which is fine, because accidents happen. But what really annoyed me is that they didn't tell me when I went to pick him up. I didn't even notice the bleeding paw until I found blood on my throw pillow.
Now, my dog is terrified of this store and will pull on his lead to get away from this place.