My Significant Other and I are new to Waxhaw and my S.O. took his dog to Providence South for the annual checkup and had a great experience. Shortly after that we needed to board him and made a great mistake using Waxhaw Animal Hospital for boarding.
The reason we chose them for boarding was because they have Sunday pickup, which Providence South did not offer. In the initial phone inquiry with Waxhaw Animal Hospital, it was explained that bordatella was required every 6 months and pets must be treated for fleas & ticks. My S.O. explained that the dog just had his shots at his annual exam & that he is treated monthly for fleas & ticks. We booked for one night & were quoted one night for around $18. Everything was good to go.
We both scratched our heads on the bordatella every 6 months due to the fact that none of our vets have never required or suggested every 6 Mos... usually once a year is sufficient.
Upon picking up the dog, my S.O. was given a $60 invoice. When asked why the $60, he was told it was for 2 days/1 night boarding plus a pill for flea & ticks. He explained that we were quoted $18 for one night and told them that the flea & tick question was discussed on the initial phone call and that they were told at that time that the dog had just been treated at home 2 weeks ago with his flea & tick prevention treatment.
He voiced his concern about the dog being treated so soon after being treated at home, but was told that they are a "tick & flea" free facility so they treat all animals, and that there was no problem treating him again so soon.
This is concerning as the dog is a small dog, and we worried about the toxicity of the repeat treatment for such a small animal.
Based on this experience, neither of us will consider using Waxhaw Animal Hospital for any reason for either of our pets.
BTW, the "review" posted by Joel P is not helpful or useful since he was "on a tour" of the facility and didn't actually use their services.