UPDATE - 11/14/17 - NEVER GOT A CALL BACK and continued to pay the higher price. Was on the phone with the "Loyalty Department" again because my price went up...AGAIN. Extremely fed up with these swindlers and am cancelling their service. Was on the phone for 2 hours and 13 minutes this time and their reasoning for my price change is different again. The representative is reading notes made from each time I've called, trying to explain why it's priced that way. I keep notes of every call I make as well and the dates and complaints were not the same. I asked for a copy of all their notes and was denied. "They don't give out that information." WHY?? No idea since he was just reading them verbatim for me. I'm compiling all the contracts and phone conversations I've had with them so I can speak to my lawyer and dispute the charges.