I really wish I didn't have to write this review. But if I don't share this experience, I'm not being true to my Yelp self or my fellow Yelpers out there. Every restaurant has a bad night and I have been going to Pho Kim Long since before moving to Las Vegas. The service is efficient and the food always delivers, whether you are there at 7pm or 4 in the morning. But recently I had an experience that has put me off of my beloved go-to spot possibly forever.
It all started on a busy Friday night around 3am. I had a craving for some Pho after work. We had to wait about 15 minutes for a table because they were jam packed, slammed, crazy busy. No problem. I get it. Not the end of the world.
However, once we were finally sat all the way in the back in a corner, nobody came to take our order. There were servers, bussers and runners all scurrying around us too busy to even take a beverage order. The first 10 or so minutes I can forgive but when I actively am trying to flag someone down and literally every employee refuses to make eye contact, even I start to get frustrated. We became the table that time forgot.
15 minutes...20 minutes go by.
25 minutes in and we still don't even have a glass of water. We have now been at Pho Kim Long for a total of 40 minutes with nothing to show for it. But I refuse to be that person who makes a scene and leaves, so I wait it out.
I FINALLY flag down the guy bussing the table next to ours and he brings us some waters and promises to send the server over. She comes over looking rather (understandably) bedraggled and we very politely put in our order after explaining our situation. She offers no apology and acts as if it's not a big deal. So I'm a little peeved at the lack of reaction. But my pho is on the way and my stomach is growling.
My beautiful bowl of soup is placed before me and I turn my attention away from the negative experience and grab my chopsticks. And then I see it...gently floating amongst my rice noodles, swimming in my delicious broth without a care in the world is...a...
COCKROACH.
I stand up, push my bowl away and just point in astonishment and horror. My confused dinner companion sees what I am pointing at and flags down the nearest employee who proceeds to whisk the dish away before I have a chance to gather my wits and take a picture. So now we are both standing at the table trying to figure out what to do. NOBODY comes back over to inquire about us or make amends. So we look at each other, nod and start walking towards the front door. On the way I find our server and take her aside to calmly explain the entire situation and inform her that we are leaving. And I again get a complete non reaction. No apology, no manager. Just an ok and a bewildered stare.
I'm done.