Another AHS STORY ! Worst company I have ever dealt with ! We put in a work order with AHS home warranty and they assigned it to these guys. After waiting a 6 hours to see if they call to schedule an appointment I decide to call. I was told they called my cellphone and no one answered (lie number one). We scheduled the appointment for Thursday between 10-12. We are also putting new flooring and landscaping in so there are 12 people working in and outside the house. I got there at 10:15 and started working on kitchen faucet. At 11:30 still no tech so I call the office and now I'm being told our window is 10-1 pm so I said fine. Comes 12:30 and still no tech so call the office again and after looking up our work order they said they are still within the window. 12:45 tile installers are now close to the area where the tech has to work so I call again and I was told they have the tech call me. 12:55 tile guys are about to start working in the laundry room where they leak is so I called and ask the office to reschedule. She looked up the order and rescheduled us for Saturday.
Few minutes later my wife calls me and says home warranty called them to say the plumbing tech showed up and there was no water so they couldn't inspect the issue ?! What ?!!! Sure I had the water shut off because of the leak but how did they come in without me being aware 6 feet away ?!
Filed a complaint with AHS and will be filing with BBB ! These guys are rip off !