The worst part of my trip to Montreal is when i made the the mistake of coming to Sharx Pool Hall. I am an avid bowler and pool player and can honestly say I will not be coming back.
Service: Once I arrived the hostess was talking to two employees and had to finish her conversation for several minutes before assisting or even acknowledging me. This started off on the wrong foot but she was nice so I let it go. The server however was the source of the terrible experience. After playing a couple of games and waiting for the server (hostess said she would be over soon to take our food order) I went back to the hostess and asked her if we had a waitress to her reply "Yes, this is she" the girl she had been talking to for the last 15 minutes.
Finally when she came over she was short and rude. She took our order and did not come back to check on us till she brought us our food and drink 30 minutes later! I order the combo 1 which is simply fried finger food so I felt this is unacceptable seeing that it was not busy at all.
Atmosphere: VERY DARK. For some reason they have the idea that only the pool tables being used will be lit. All other lights are off including any other lights in the pool room. Our table lamp was the only source of light we had and just did not make for a fun atmosphere to play pool.
Finally, we asked to speak to the manager but the reply we got was "He is busy".
We really liked the concept and idea of an "upscale" pool hall but the service would need to be on par and tonight it just was not! I really hope they make the necessary changes because I dont think any place should condone service like that.