We went on Friday night about 8:30 and found the place about 10% full... A far cry from my last few visits when we had to wait for a table. It was cold out, so we decided to sit by the fire on the patio. Looked around and none of the candles were lit on the tables... We lit our own. There was already a menu on the table when we sat down, not for us, it just happened to be at the table closest to the fire when we seated ourselves. Eventually our server made her way over to us, with no menus (or waters) and gleefully exclaimed "oh, there's already a menu here... It's a lunch menu, but it's basically all the same stuff." Are my friend and I to share the same menu and choose items hoping they're "basically the same" as what's on the menu?? Seriously? Upon request, she brings us dinner menus and we order a coke and a diet coke. A good while later (remember, the place is essentially empty) she returns with our drinks... A diet coke and an ice water. My friend reminds her that she actually ordered a coke, not water. "Ooohhhh that's right" and she sets off to get the coke. She returns awhile later to take our order... We order the Bresaola salad and the Capricciosa pizza (first, we ask what kind of olives are on the pizza, she says black. So we ask to have no olives, add tomatoes instead). We also remind her of the coke which has yet to arrive.
About 10 minutes goes by and she comes out with our pizza. Our pizza? She sets it on the table and notices the look of confusion on our faces and asks "did you order something else?" I said "Wow. Yes, the Bresaola" she says "that's right... It's on me, I'll be back with that" I said "okay, I'll take another diet coke and we also need silverware, napkins, plates and we are still waiting on that coke!" So as we sit watching our pizza get cold right before our eyes... We notice it's covered in olives. Of coarse it is. But we are okay with it because they are not black olives, like she said, they are kalamata. Once we get everything we need (including the elusive coke, but not my diet refill) and take a bite of our luke warm pizza... Despite not being hot from the oven or what we ordered, it was still pretty tasty. Our appetizer arrives after our entree and it too is d'lish. I remind her about my refill.. "Oh that's right" she says. Again, WOW.
We decide on dessert... Tiramisu and a calzone filled with Nutella and bananas topped with vanilla ice cream and 2 espressos. The salad dishes remain on our table as she arrives with our desserts... But there's nowhere to set them down so we start sliding all our dirty dinner dishes around to make room for the new arrivals. Then she leaves, I'm assuming to get our espressos... Now why would I think that? We did only tell her once that we would like them. Indeed, I see her inside not making our coffees and so I get up, walk in and say "espressos?" And she again says "oh yeah!" (Wow) and brings them out and states that these too are on her. I ask for sugar for our coffees (really?) and the bill... It arrives and the salad and espressos were not on the bill but I do see what went wrong with our no olives request for the pizza, it says right below it "86 the mushrooms". Bummer. We love mushrooms.
I know this review is long and detailed, but to say we had AMAZINGLY BAD service is the understatement of the year. I'll be spending my money at Cibo and Pizzeria Bianco instead, where the food AND the service is always great!