My son needed his first haircut and someone had recommended cool cuts, I was skeptical because the not so great reviews- but I'm glad I went anyway. I made an appointment and they got me in in an hour. When I got there no customers were there so we wouldn't have even had to wait. Yasmine was amazing- she put in a movie and made sure he was happy the whole time. In the end I didn't have a screaming baby (he was very happy in fact) and the haircut looked great. I would recommend taking your kids here, I know I'll go back.