okay, you don't go to Harold's for service and nicey nice. You go to Harold's to get drunk and eat a hamburger. At least that is what I have done every time I have been to Harold's. And have had an enjoyable time when those were my expectations. I used to live in Cave Creek right after I graduated from college, for about 4 months. I didn't really even know it was called Harold's b/c I referred to it as the Biker Bar Restaurant.