I have been in here a couple times to get my boots re-worked; heels and/or half-soles. I am pretty hard on my footwear and like do at least three retreads before junking my boots because good ones are real spendy. All work is quoted and paid in advance so there should be no surprises here: ask questions before agreeing to repairs, life is better for everyone that way. The shoe guy does nice work and is pretty quick about it; there's a fully equipped shoe maker's shop on the other side of the glass and the machines look well used and well kept (apparently watching other people work is a thing around here.) I keep coming back so I guess it's worth another star which makes four.
I have still not used the dry cleaning service so you're on your own there...