Our bagels were good but the service was not. The girl taking our orders did not listen well and rung some of our bagel sandwiches in incorrectly. When she was corrected she didn't take any steps to ensure that we received our correct orders. They still ended up wrong. The men making the bagels moved slowly and called the orders out very quietly. When my order was ready he just said "everything bagel." I asked if it had cream cheese and he said yes, but did not specify which kind and seemed annoyed when I kept asking clarifying questions. We had also ordered coffees but did not receive the cups so we thought someone was making them for us. After 10 minutes we finally asked where our coffee was and they handed us cups and said it was self serve. Everyone there just seemed like they had better things to do. Overall it was not a very good experience