I finally got the courage (and the money lol) to purchase my very first Van Cleef & Arpels! I walked in and was greet by Richard and Coco. No one was at the store so I got all the attention. Richard asked me what I was looking for and asked if I wanted anything to drink. I showed them the piece that I wanted to purchased and Coco proceeded to go in the back to retrieve it. Richard and I proceeded to do some small talk to make the experience not so intimidating. I few seconds later Coco appeared with my little delight! (can you tell my excitement while I write this lol). It came out in a sealed plastic and they proceeded to unseal it. I got a very dainty Sweet Alahambra necklace in yellow gold with mother of pearl! Now, it wasn't all fun and laughter. When I was about to pay I noticed that my card was not with me. The panic started to set in and wondered to myself will they act funny when I said I couldn't buy it right now. But that is not the case and Richard said that they can hold my item till I come back. But everything turned out pretty great, my hubby rescued me (or I dragged him inside) to pay for the necklace lol. Richard and Coco started to laugh. Richard asked my hubby if he wanted anything to drink but at this point my hubby just want out lol. Transaction was fast. Richard packed my item and receipt and authenticity card and I was on my way! I will be back Van Cleef and Arpels!