I love the self bathing section,but I do need to get my dogs groomed once in a while. Diana on of the groomers took care of both my dogs. My Maltese is kind of difficult to do since he likes to jump around and jerk away from the groomer. She had patience to deal with him and his haircut was very good. My other dog the Morkie hates her nails trimmed I warned her she might bite. Diana took it in stride and told me not to worry. She is very professional in her dealings with customers and upfront with you. She let me know what to expect in the service I was paying for and the time frame when they would be done. I like that I had no hidden "surprise fee" after the fact. I will be back for the grooming package, but in between the grooms I can give them a bath myself to save money.