My hotel was horribly located and had no amenities (Spring Hill) so the only room service was a delivery from this place. I held off ordering but on the 3rd day in town I broke down (I don't like ordering off site- unless it's pizza).
I ordered boneless wings and a rack of ribs (lunch and dinner). I declined paying extra for a salad when asked. The food arrived very promptly, even though I ordered during the lunch hour, and the young woman who brought it had a BIG smile...not a perturbed look like most delivery persons! The ribs didn't have the sauce on them, which I like but I know some people don't. The sides were very minimal (I counted 11 steak fries)! I should have ordered the salad. The wings were their "hot" flavor but barely had spice to them. I would say it was a mild sauce (I usually order medium). All of the food was barely warm on arrival. Finally, they were kind enough to give me plenty of plasticware and condiments.
Improvements: simplify your LARGE menu, offer sauce on the side for wings, and use foil in to go orders.