I have mixed emotions about this place. The service is never consistent. My husband booked me in to have a massage, facial and blow dry for our Halloween night out. I ended up being there for over 3.5 hours, over two hours was spent getting a massage and facial, sounds lovely right? No. The facial was literally just the girl spreading various lotions on my face for what seemed to be an eternity, there was no steam, no exfoliation, no tingle, nothing. The massage was just as lack-lustre, the attendant informed me that they are not RMT's so it's just soft tissue. Fine. She basically just rubbed my whole body down with oils and left them there. I could barely get my pants on after, my face looked just as bad. On to the hair, basic wash and blow dry (and I have FINE hair), the girl proceeded to put my hair in pin curls because I asked for "a little" volume, this probably took her an extra half hour and my hair literally looked the same (possibly worse) as it would if I had a regular blow dry. I have had better service here, but I would absolutely not recommend the spa services. If you don't have qualified staff to do them, then either get your staff qualified or don't offer mediocre services at the same (or higher) price.