Had a Rustoleum product that I couldn't find at Lowes, Home Depot, or Walmart. I called ahead and they checked to make sure it was in stock. When I came to pick it up, they gave me a recommendation on an alternative that they did not have in stock but then told me where to get it and for the approximate cost. They took their time to explain the pro's and con's to both the Rustoleum product and their recommended product. I appreciate the time they gave me and their honesty!