I have no idea how this business got good ratings. I called them to address a couple of problems with my motor home which is parked literally right next to them. The Service Mgr and a tech showed up the next day to inspect the issues which consisted primarily of fabricating a flat-screen TV mount, a torn slide out awning and a sticky slide out. They left promising an estimate. That was five weeks ago. I've called the Service Mgr twice to figure out what's going on and after a bunch of evasive BS have not even heard from them in almost a month. I should mention that I turned to Cassones only after an even worse example of customer service from Arizona RV Service. The only substantive difference between the two companies is that AZ RV has not followed through since December ( it's mid-February now). I should stress that this is not a case of price-haggling. I have never even gotten an estimate from either of these two allegedly "4-Star Rated" Companies. Stay far, far away.