Over the last seven years, Big Jay has fixed our water heater, a leak inside the wall of our shower, a broken pipe in our attic (an AC guy stepped on it), the pipe to our outdoor watering system, two of our toilets, and three of our sinks and faucets. He is always friendly, on time, and reasonably priced. I remember the first time we called, he quoted $200 and charged $180 because he said the job hadn't required a new part after all; another plumber had quoted $540 for the same job. Things WORK after he leaves! A craftsman, in the old sense of the word.