Bought as a "gift" for myself and what a joke! The housekeeper never rinsed her cleaning sponge until she was done cleaning all of my counters, moped my bathroom floors and kitchen floors with the same dirty water, never once using rinse water, and to top it off she used the scrubber side of her sponge to "clean" the outside of my black microwave leaving permanent scratch marks across the finish. There were MANY other unsettling problems I don't have time to mention. I had my service on 8/20 and reported this the same day. It has been 2 months and there is still to be resolution.