Been here a handful of times and it's always been consistent. Pros are good food and drinks and comfortable atmosphere. Cons (somewhat) are the subpar service. There are never enough wait staff so you need to actively wave them down. I guess I'm pretty forgiving because this is typical of many Asian food places. Plus, once you get their attention, the servers do the best that they can. For drinks, the jelly trio roasted milk tea (half sweet) is very good. Compared to cha time, the flavour is less roasted, but the trio jelly (three different types) is a nice combination. All of the herbal/fruit teas are always quite good, but nothing special. For food, I've only tried the braised and ground meat with rice and ramen. The rice dish was quite authentically Taiwanese. Quality and taste is better than ZenQ or ChaMeCha. The ramen was surprisingly good as well. HOWEVER, manage your expectations as I did. I did NOT get an authentic Japanese ramen, and that was totally my expectation. If you just want a nice bowl of noodle soup that has good flavour, not too spicy and substantial ingredients, this will hit the spot. I liked it for what it is. Green Grotto has multiple locations, but I've only been to this one. Apparently, this is one of the better locations. Given its history and experience, I can believe that.