I don't like giving negative reviews but this is officially going to be my first negative review so that should tell you about my experience with this business.
Backstory: purchased a unit online, received it via mail, and a part had been damaged during shipping. I called the company I purchased the unit from and they gave me two companies (including Phil's Lawnmower Repair) to go to who are licensed dealers for the part I was looking for.
I called Phil's to see if they could help me to get a replacement part (and I like supporting local business). I explained that I had been given their contact info specifically by the company I had purchased the unit from because they were a licensed dealer for the part I was looking for. She proceeded make it clear that she did not want my business (I'm assuming because they don't like warranty work) and said, "typically when I get something damaged I would send it back to the company I purchased it from (in a noticeably condescending tone)". She told me they would have to order the part and that it would take just as long as sending it back and having them deliver me another unit. So I repeated once again that I had been given their information by the company I purchased it from because they said it would be FASTER to have them order it and fix it. Again, she recommended I send it back. I thanked her for her "help".
I called the other local dealer 6 miles away who were far more helpful. I brought it to them within an hour of calling and they said they would order the part and have it ready in 3 days.
I don't know about you but I've never returned an item to an out-of-state location via standard mail and received a new one in the mail within 3 days. The woman at Phil's either didn't know what she was talking about or did not want my business. Either way, in an economy like this you can not afford that kind of customer service. I understand that warranty work may not pay as much but if you have great customer service you will get return business from it that will pay you more. Do yourself a favor and go someplace else.