Wow! Where do I begin?
A friend ordered a half chicken (knowing that it comprises of a leg and a thigh) and got the tiniest thing I have ever seen. Looked like a quail. I mean the plate even looked too big for that piece of chicken. It just looked weird. Looked more like a baby quail. lol
We inquired with the server, hesitatingly, he said "it does look smaller than usual, but I'll go get a manager for you" and he took away the plate. Several minutes later, a man showed up with the plate, dressed in business casual attire, whom we assumed was the manager (he didn't introduce himself) and reiterated our disappointment about the size of our food, but qualified it with "we don't choose the size of our chickens." It's true, and what's more, Nando's is not a chicken restaurant specialty (check the website): it's all about the sauce. If you want good chicken, don't go there. If you want ok sauce, may be pay them a visit, but I recommend you bring your own chicken, or you'll leave hungry, and confused.
So, we were given another "half chicken" which supposedly remedied the issue. Mind you, the (manager?) never returned to see if we were ok or reassessed how we were doing with his supposed intervention.
Of note, they're racist too! So watch out if you're Roma. When the server came to give us the second piece of chicken, he said: "Sorry. We weren't trying to Gyp you or anything." WTF. That place needs some serious sensitivity training - cultural and professional.
Rude!
So....
Professionalism: one star (zero, if I could)
Sensitivity: same as above
Nando's sauce: two stars
Nando's chicken: Ah, what chicken?
Ugh!