Such unbelievably rude and no compassion humans that work here. There are a couple of women that should not be allowed to work with people or animals they are so ignorant, I feel sorry for anyone that has to work with them or any animal who has to have them do anything for them. Really upsetting. One of them has black curly hair with glasses and works at the front desk and the other answers the phone. Get some friendly caring people..there are TONS of people who would LOVE to volunteer or work there with BOTH people AND animals.