I have a 2015 Kia Soul with less than 40,000 miles on it. I could not get it to start yesterday so I attempted to reach the dealership so I could get it looked at under warranty. The woman who answered the phone in the service department was anything but delightful and informed me that the next available appointment was 2 weeks out. I expressed how I did not understand since I have a newer vehicle that won't start how I was supposed to wait 2 weeks for it to be serviced. Long story short she had someone call me back and they were able to squeeze me in same day. While dropping off my vehicle I was confused as to where to go considering no one was outside or around to greet me. I was then escorted to Ed Jones booth where he was leisurely finishing a movie on his cell phone. He took my information let me know that I could wait for the shuttle inside. 45 minutes later I decided to call an Uber. Needless to say I am beyond disappointed in their customer service skills and lack of sympathy not only for myself, but for what I had to sit there and listen to during my wait for the shuttle. I don't know where the supervisor was, but they need to do some serious customer service training.