I consistently get good food here. They are very careful not to serve anything that is of poor quality, and are apologetic for the wait should there be one. The staff are friendly and professional, which is a bonus downtown. I am a fat man ordering KFC, and I know I'm making a bad choice. It's nice that they don't feel the same need to eye-roll and smirk as some of the other restaurants nearby.
Considering what they have to deal with in the way of crazies and hobos, the lobby is clean and the environment is friendly. I am genuinely impressed, the other places nearby have the same luck and do not perform as well.