Though times are tough we all still have to get away once in awhile right?
This trip was booked by some friends of ours, and we went over Halloween weekend. Check in was very simple, very quick and very painless. However getting to the Casino is a bit rough right now they are doing major road construction in front of it so it is a hassle. The night we we checked in they were doing some sort of "pumpkin giveaway" they put $5,000 in as plastic pumpkin and people could chose which one. Needless to say the gathering around the pumpkins was crazy which made it tough to navigate through the casino for about a half hour. The elevator off of the lobby for the hotel only works with your room key - that is if your room key works ours never did. So we had to use the housekeeping elevator all weekend. Sounds like 4 stars is a bit much for a rating with such negative reviews right off right? Well, here is the good stuff - each room has super big and overly comfy beds I actually wanted to sleep in them, then I actually didn't want to get up and leave them in the morning. They had huge flat screens TVs on the wall, so we didn't have a huge wall unit interfering with the roomyness. Most, if not all table were in the $10 buy in range, the staff was usually pretty decent and helpful whenever we needed them. They also offer you a buy one get one free buffet as well as a free hat or free t-shirt upon signing up for the players card. There were excellent places to eat, within walking distance. One more flaw the last night we were there the fire alarms went off 3 or 4 times around 3am. Terribles did send me a survey and I filled out and was brutally honest about it. Within a couple of days I received a personalized email back from the VP of Operations and he greatly apologized for the dissatisfaction. No other "strip hotel" that I have stayed have ever had anyone respond to an email good or bad that I have ever sent. This present day for someone to exceed in customer service like is the whole reason I would give Terrible's Hotel and Casino another shot. For the price $72 per/night, I feel it was totally worth it. The hotel is off the strip but really it's a 10 minute walk to the strip from there. Go, enjoy I recommend it especially if you are on a budget.