Let me start by saying this cleaner does have reasonable pricing, with a relatively quick turn around time. However, I have had less than pleasurable experiences on multiple occasions. The very first time I used 24 hour cleaners, I had lost a button from a suit jacket. Since they perform alterations I decided to give them a chance, this alteration was done extremely poorly, and the button came right off, the very first time the suit was worn.
Even after the poor experience I decided to take my business back to them for my cleaning purposes (3 or 4 suits, about every 2 weeks). On my most recent visit, I dropped off my suits, and paid for the cleaning (as per their policy, clearly stated on the counter "Prepay Only"). When I returned to pick them up, the associate started by saying "so she called and told you she under charged you right?" I explained that I had not been notified and was told "well I can't let you take your suit until you pay for it". Ultimately my suit was being held hostage with a $5.50 ransom.
After paying (after the cleaning was complete) I asked for a manager, I was then told that she shows up once in a while, and stays for about 15 minutes. After being extremely persistent and asking three times, I finally received contact information . When I spoke to the absentee manager, I received absolutely zero help. I was told "I'm sorry," and "This will be addressed," but no mention of credit or attempt to retain my business whatsoever.
Unfortunately, this horrific customer service failure will force me to take my business elsewhere, and willingly pay more, in order to be a VALUED customer. It is absolutely unfathomable to me, that any business in this economic situation, is willing to lose customers over such a minuscule dollar amount.