I was extremely impressed by how quickly and easily our order got set up. It was helpful because Demitri was nice enough to help pick which bounce house would work for my sons birthday based on the information I gave him. I thought it was nice he took the time to really explain each one and what he thought would be good for the age group and time of day we were having it. As for delivery, they came right on time, were very quick and we were able to keep it over night. The next day they picked it up when they told us they would. The bounce house was clean, very nice and the kids had so much fun. Overall, a wonderful experience. I highly recommend this company and I will be using them again for future events!