Worst ever. Ordered a BASIC panini from a cashier who didn't even look me in the eye. She was talking to her coworker and completely ignoring me. Waited for 20 minutes in front of the workers, finally got up and was asked if "I needed something?" I told her I had waited 20 minutes already, somehow the ticket did not go through, probably from the dumb cashier who was acting like a high school teenage gossiping and not paying attention. But whatever, mistakes happen. So they make my panini, I'm still waiting, no manager was told, nor did I even see one the entire time! Are they male or female? Who knows because they were not around, finally got my bacon and cheese panini, the girl told me sorry and I'm walking out to hear "did you want a refund?" So while I was waiting for the additional 10 minutes, you never figured to ask that? I said no, I was already late to class from waiting, so ridiculous. Hire better staff!!!!!!! They're all caught up in drama and whispers to even give good customer service.