Like it or not, there are times when we have to take our pets to the emergency clinic. I can't say how many there are around, but this is the one our vet suggested that we use when I called after hours.
Unlike the human emergency room - at least on this night - there wasn't a long line to be seen by the doctor. The staff was nice, and they took us right in. Just a short form to get information about our pet.
Making the process even nicer is a satellite television in the room. They even give you the remote so you can change the channel. On the downside, you only get the choice of about ten or so channels. If they're going to give you the choice, it would be nice to get more. But I digress.
The nurse came in pretty quickly, and was very nice, taking general information, temperature, the same sort of thing you'd expect at a human hospital, really. A few minutes later the doctor came in - the wait wasn't bad at all. He was nice enough, if a bit condescending.
All-in-all, the process went quickly - up until it was time to leave. We heard them talk about someone who got a hand-made bill, because the computers weren't able to process the print request (none of the computers), but we weren't one of the lucky ones. We waited at least half an hour for ours. It actually took longer waiting to be discharged than to be seen. This is actually a lot like a human hospital as well. Were it not for this, we would have been a whole lot happier.
The prices weren't bad, but then we didn't really need anything - just a general check-up because it was a shock more than anything else (by the time we arrived our pet was doing fine). Another client that was there mentioned that their prices were a bit steep for surgery or other procedures. That wait was what really did in the service - other than that it would have been fine.