Well while staying at hotels, I always ask for menus. I saw this in yelp and thought It probably a hit or miss kind of place so I took my chance. Yeah it's okay not a miss nor a hit with me.
I should of got the hint when the lady or (girl at that) that answered the phone, dont have any skills in taking an order. Not a thank you or anything.
I ordered a gyro platter with a mountain dew and I got a gourmet pizza and a ginger ale! Really. I even tip the driver well.
I called Giovanni and explain about my order and of course not a sorry for the confusion or anything just a "give him back the pizza" just like that. Then she called me to tell me the driver is there, "don't forget to give him the pizza" Not a SORRY for the confusion nor a thank you.
Now I have my gyro with cold soggy fries and no mountain dew but a hot ginger ale, like I have a stomach virus. No fork, like I can eat with my fingers! no napkins and a bland gyro.
Giovanni you should get a person with people skills and a training from Giovanni's in NY! Never again!